Refund Policy
LET US KNOW IF YOU WANT TO REFUND THE PRODUCT WITHIN 4-5 DAYS JUST EMAIL US
A legal disclaimer
Galaxyarrow strives to ensure customer satisfaction with every purchase; however, our refund policy applies only under the conditions clearly stated on our website. Refunds may be issued for defective, damaged, or incorrect items, provided the request is made within the specified return period and the product is returned in its original condition and packaging. Shipping fees and handling costs are generally non-refundable unless the error was on our part. Galaxyarrow reserves the right to inspect returned items before processing a refund, and misuse or non-compliance with our policy may result in denial of the request.
Refund Policy - the basics
At Galaxyarrow, we want our customers to be happy with their purchases. If you receive a defective, damaged, or incorrect item, you may request a refund or replacement within a specified return window, provided the product is unused, in its original packaging, and accompanied by proof of purchase. Shipping costs are generally non-refundable unless the issue was due to our error. Refunds will be processed to the original payment method once the returned item has been inspected and approved.
What to include in the Refund Policy
Galaxyarrow’s Refund Policy should clearly explain the conditions under which refunds are accepted, including eligible reasons such as defective, damaged, or incorrect items. It should specify the time frame for requesting a refund, the requirement for products to be returned in original condition and packaging, and whether proof of purchase is needed. The policy should also outline how refunds are processed, whether shipping fees are refundable, and how long it may take for customers to see funds returned to their original payment method. Providing these details ensures transparency and builds trust with our customers.